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Hillrom Smart Device Connectivity R1.2.4 Help Center
Start here to view information about the Smart Device Connectivity product.
Onboarding Instructions
The term “onboarding” refers to the creation of a connection from a facility’s electronic medical record (EMR) system to Hillrom Smart Device Connectivity. This process cannot be completed unless a virtual private network (VPN) connection has been configured or Certificates have been shared between Hillrom and the customer.
Building a Customer Connection to Smart Device Connectivity
The preferred method of connecting customer environments to Smart Device Connectivity is via TLS Certificates, which can be generated by Hillrom or uploaded, if the customer prefers to provide them. VPN connectivity is another option to connect these environments.

Hillrom Smart Device Connectivity R1.2.4 Help Center
Start here to view information about the Smart Device Connectivity product.
- Printable Smart Device Connectivity User Guide
- About Smart Device Connectivity
- Documentation
- Before You Begin
- Onboarding Instructions
  The term “onboarding” refers to the creation of a connection from a facility’s electronic medical record (EMR) system to Hillrom Smart Device Connectivity. This process cannot be completed unless a virtual private network (VPN) connection has been configured or Certificates have been shared between Hillrom and the customer.
  - Building a Customer Connection to Smart Device Connectivity
    The preferred method of connecting customer environments to Smart Device Connectivity is via TLS Certificates, which can be generated by Hillrom or uploaded, if the customer prefers to provide them. VPN connectivity is another option to connect these environments.
    - VPN Connectivity to the Enterprise Gateway
      Hillrom offers a variety of methods to communicate data into the Digital Health Platform. For customers who require a site-to-site VPN in order to transmit or receive data, the following process may be used to collect the appropriate information to create a successful VPN deployment.
    - Using Certificates to Connect to the Digital Health Platform
  - Steps to Complete Onboarding
    The steps necessary to complete the onboarding of a customer are documented below. Some of these sections are covered in more detail in subsequent pages.
- Troubleshooting Guide
- Additional Resources

Building a Customer Connection to Smart Device Connectivity

The preferred method of connecting customer environments to Smart Device Connectivity is via TLS Certificates, which can be generated by Hillrom or uploaded, if the customer prefers to provide them. VPN connectivity is another option to connect these environments.

Click one of the following topics for more information:

VPN Connectivity to the Enterprise Gateway

Using Certificates to Connect to the Digital Health Platform