Hillrom Smart Device Connectivity R1.2.4 Help Center
Start here to view information about the Smart Device Connectivity product.
- Printable Smart Device Connectivity User Guide
- About Smart Device Connectivity
- Documentation
- Before You Begin
  - Supported Systems and Versions (Compatibility Matrix)
    Smart Device Connectivity currently supports the following systems, devices and versions.
  - Features
    - Customer Organizational Hierarchies
      Hillrom Smart Device Connectivity supports integration through the creation of a hierarchy configuration that represents the customer's organizational structure and location layout. Smart Device Connectivity requires a minimum of five (5) levels to be configured in order to provide a workflow for data from Hillrom devices to flow through to the EMR and/or out to third-party systems. Gateway connectivity also supports receiving EMR/ADT data from the Hospital Information System.
    - Device and System Connections
      Smart Device Connectivity provides integration between Hillrom devices and software, Hospital Information Systems, and various third-party systems. The connectivity is established through the setup of inbound and outbound connections at any level of the hierarchy. Connections configured at an upper hierarchy level will be inherited downward until a connection of the same type has been configured at a lower hierarchy level.
    - ADT (Admit/Discharge/Transfer) Integration
    - EMR (Electronic Medical Record) Integration
    - Lightning Bolt On-Call Scheduling Integration
    - QGenda On-Call Scheduling Integration
    - Receiving Data from Vitals Devices
      Smart Device Connectivity provides support for CSM/CVSM and bed-integrated contact-free continuous monitoring devices.
    - About Dashboard
      The Dashboard enables caregivers to monitor a facility’s patients within each configured nursing unit.
    - About Reporting
    - Voalte Family Messaging
      Voalte Family™ Messaging enables a patient's nurse or doctor to communicate with that patient's family members while the patient is under the provider's care.
    - Virtual Care Solution
    - Bedside Association Enabled by Smart Device Connectivity
    - Scalable and Reliable Architecture
    - System Messages to Site Contacts
      Smart Device Connectivity sends system messages to configured site contacts for certain events, such as expiring certificates, data received in an unexpected format, failure to deliver messages to an outbound connection, and scheduled downtime.
  - How Does Smart Device Connectivity Work?
- Onboarding Instructions
  The term “onboarding” refers to the creation of a connection from a facility’s electronic medical record (EMR) system to Hillrom Smart Device Connectivity. This process cannot be completed unless a virtual private network (VPN) connection has been configured or Certificates have been shared between Hillrom and the customer.
- Troubleshooting Guide
- Additional Resources

Scalable and Reliable Architecture

Smart Device Connectivity is a cloud-hosted solution providing 99.9% uptime and scaling on demand to meet the business needs. The multi-tenant architecture ensures customers are uniquely identified and have a dedicated repository.

Ability to manually re-play data messages to downstream systems

In the event a downstream system or device is offline or transmission of data is unsuccessful, the replay of data messages to downstream systems and devices will allow for the systems to remain in sync with Smart Device Connectivity.