Voalte Family Messaging
Voalte Family™ Messaging enables a patient's nurse or doctor to communicate with that patient's family members while the patient is under the provider's care.
Patients are enrolled in Voalte Family™ Messaging when they are admitted to a hospital with in-patient status or are admitted to the hospital for a surgical procedure (an OR visit).
Patient family members are divided into two categories: Primary Family Members and Secondary Family Members. Primary Family Members interact directly with the caregiver who is responsible for the patient. Primary Family Members are also the caregiver’s contact person for the patient. Secondary Family Members can provide contact information and are managed by the Primary Family Member, and sometimes the caregiver.
When communicating with family members, clinical caregivers can send an update in the form of text or media. Updates are unidirectional, meaning that they are sent only by the caregiver to patient’s family members. In addition to these updates, family members can see a set of fixed content associated with the applicable patient care organization, such as visiting hours, discharge instructions, and so forth.
Users with the applicable privileges can use the Voalte Family Administration portal within the Digital Health Platform to configure Voalte Family™ Messaging.