Virtual Care Solution

The Virtual Care Solution enables a patient's caregivers to request and conduct an audio and video virtual consultation with a remote provider (that is, a physician specialist) regarding a patient’s condition, including access to contextual patient data.

Attention: Virtual Care Solution is not currently released. The Virtual Care Solution tile is displayed in the Digital Health Portal, but you will not be able to access it until the Virtual Care Solution is officially made available to customers.

Patients become eligible for virtual care consults when they are admitted to a hospital with in-patient status. Users include Virtual Care Requestors, Virtual Care Providers, and Virtual Care Configuration Administrators. Virtual Care Requestors consist of patient caregivers who request a consult via the Virtual Care Solution. Virtual Care Providers consist of remote physicians and specialists who can accept virtual care requests via the Virtual Care Solution. Only Virtual Care Configuration Administrators can create, modify, or delete configurations within the Virtual Care Solution.

Virtual care consultations can be conducted via audio and/or video. Contextual information such as the request type and a summary of the request can be entered by the Requestor and viewed by the Provider, as well as available patient demographic and clinical data.